FAQ
What services are available for visitors with special needs?
The Museum is committed to enabling all visitors to experience our exhibitions and programs. All public areas of the Museum are wheelchair accessible and motorized wheelchairs are permitted. Courtesy wheelchairs are available free of charge on a first-come, first-served basis at the “Membership and Admission” desk. Elevators are located throughout the Museum. Assistive listening devices are available for programs hosted in the Wayne and Miriam Prim Theater. Sign language interpretation is provided with two weeks advance notice. Please call 775.329.3333 ex. 100 for arrangements. Guide dogs are welcome.
I am a member – do I have to pay for programs and/or events?
Museum members enjoy a wide variety of FREE and discounted tickets for events and programs. Please see the calendar for events and programs offered FREE for members.
Will my tickets be mailed to me?
No, the confirmation email you receive after making a ticket purchase is your ticket. Please print the confirmation receipt and present it at the event for admission. No tickets will be mailed.
Where do I purchase tickets for programs and events?
Tickets can be purchased online at the calendar and at the admissions desk in the Museum.
Are children welcome at the Museum?
Children of all ages are welcome at the Museum which provides an extensive program of FREE and ticketed events for children and families.
How much does it cost to visit the Museum?
General Admission is $15, Seniors and Students $13, children ages 6 to 12 are $3 and children 5 and under are FREE. Museum members are always FREE.
Do I need to be a member to visit the Museum?
Members and non-members alike are welcome at the Museum. Join the Museum today and enjoy the benefits of membership.
When is the Museum open?
The Museum is open Tuesday through Sunday from 10 am – 6 pm, and Thursday from 10 am – 8 pm. The museum is closed Mondays and national holidays.
I need assistance installing an artwork in my house, can you recommend someone?
To locate a local art installer, please contact the Curatorial Department at 775.398.7217 or email Curatorial@nevadaart.org for recommendations.
I have a number of fragile objects in my personal art collection. Can you recommend a conservation method?
To locate a professional conservator or find information on conservation methods, please visit the American Institute for Conservation,Art Care, or Smithsonian Museum Conservation Institute. You may also contact the Curatorial Department at 775.398.7217 or email curatorial@nevadaart.org for recommendations.
Can you authenticate an artwork in my personal collection or tell me what it is worth?
The Museum cannot offer authentication or appraisal services. You can find a professional certified appraiser at appraisers.org. For further help finding an appraiser in northern Nevada, please contact the Curatorial Department at 775.398.7217 or email curatorial@nevadaart.org for recommendations.
I am researching an artwork/artist that is in your permanent collection or that I recently saw on view in the galleries. Can you provide me with more information?
The Museum cannot provide in-depth research information on particular artists/artworks. However, you may visit the Center Research Library to enlist a librarian that can help you with your research or assignment. Visit our online collections database for more information.
Where can I find information on past, current, upcoming or traveling exhibitions?
Visit the Exhibitions section of our website.
How do I donate books to the Museum Library?
We are happy to accept art book donations for the Center Research Library. High-quality general interest art books in current editions and volumes specific to art and environment related topics usually become part of our collection. Books that are older, or that are duplicates, are sold as second-hand books in the Shop with proceeds benefiting the Library. For more information on book donations, please contact Sara Frantz, Archivist, at 775.398.7261.
How do I donate artwork to the Museum?
We appreciate that you consider the Museum a worthy home for the artwork you wish to donate. Please note that the collections are primarily focused on the themes of art and environment. please contact the Curatorial Department at 775.398.7217 or email kolin.perry@nevadaart.org.
How do I propose my artwork for an exhibition or acquisition?
The Curatorial Department reviews exhibition proposals intermittently throughout the year. Although we do review all proposals submitted, opportunities for inclusion in the exhibition program and collection are very limited, and we cannot respond to every submission received.
When submitting an exhibition proposal, please do not include any original artwork or self-addressed stamped envelopes as we are unable to return submitted materials. You can submit your proposals via email at curatorial@nevadaart.org or by mail to:
Attn: Exhibitions Coordinator
Curatorial Department
Nevada Museum of Art
160 West Liberty Street
Reno, Nevada 89501
If you require additional information or assistance please refer to our Exhibition Proposal Review Procedures document.
Artist + Exhibition Submissions
The Curatorial Department reviews exhibition proposals intermittently throughout the year. Although we do review all proposals submitted, opportunities for inclusion in the exhibition program and collection are very limited, and we cannot respond to every submission received.
When submitting an exhibition proposal, please do not include any original artwork or self-addressed stamped envelopes as we are unable to return submitted materials. You can submit your proposals via email at curatorial@nevadaart.org or by mail to:
Attn: Exhibitions Coordinator
Curatorial Department
Nevada Museum of Art
160 West Liberty Street
Reno, Nevada 89501
If you require additional information or assistance please refer to our Exhibition Proposal Review Procedures document.
Artist Proposal procedures 2024
If I sign up my child for a morning and afternoon class, will supervision be provided during the lunch hour?
There is no adult supervision for children during lunch hour. A parent or guardian MUST pick them up from the morning class and drop them off at their afternoon class.
What if a class is canceled?
If a class is canceled by the Museum School, students in the class will be notified and offered the option of a full refund or a credit to put towards a future class.
What if I can’t attend a class I am registered for?
If you cancel your class enrollment at least 7 days before the start date, you will receive a tuition refund minus a $30 cancellation fee, or you can opt for a credit to be applied to a future class. If the cancellation occurs within 6 days of the class start date, a 50% refund will be granted due to incurred instructor/school preparation costs.
How do Museum School scholarships work?
Scholarships are awarded based on financial need and essay response. You may download a scholarship application (also available in Spanish and mail it along with the essay portion to: Museum School Director, Nevada Museum of Art, 160 W. Liberty St., Reno, NV 89501 or email it to Eddie Guth. Scholarships must be received two weeks before the start of a class and recipients will be notified at least 5 days prior to class start.
How do I sign up to take a class for teacher in-service credit?
Classes for credit will be listed on our website. The Director of the Museum School must be notified before the start of the class. Attendance will be tracked by the instructor – please note that all class sessions must be attended in order to receive credit. Upon completion of the course, you will be mailed a certificate of credit. For more information about teacher in-service credit, please contact Eddie Guth, Director, E. L. Cord Museum School at 775.398.7222.
What supplies do I bring?
Visit the class schedule, look under the class listing and click on “Supply List”. Sometimes instructors bring specialized supplies for the class and will charge a materials fee that is made payable to the instructor at the beginning of the first day of class. Instructor supply fees are listed in the class description.
What are the benefits of Membership?
Beginning at the individual level ($35), members receive a discount on Museum School tuition. Visit Membership for more information.
Is there a waiting list for full classes?
Yes. Please call 775.398.7222 to be placed on a waiting list. If a space opens up, the Director of the Museum School will contact you.
How do I know if a class is full?
To see if a class you are interested in is full, visit the class schedule online or call 775.398.7222.
How do I pay for a class?
Classes can be paid for with any major credit card for online or phone registrations, check or cash for registrations at the Admissions Desk (Wednesday through Sunday, 10 am – 5 pm; Thursdays 10 am to 8 pm). Payment in full secures the student's space in class.
How do I register for classes?
Online registration for Museum School classes is encouraged. Visit the class schedule or call 775.398.7222 or you may register in-person at the Admissions Desk (Tuesday through Sunday, 10 am – 5 pm; Thursdays 10 am to 8 pm).
What are the benefits of Museum membership?
Membership to the Nevada Museum of Art is rife with benefits. All Museum members, regardless of membership level, receive free admission to the galleries to view all exhibitions as a benefit of membership, access to singer/songwriters showcased at First Thursday, encounters with art, artists and ideas at Art Bite events hosted Fridays at noon, and events earmarked as “Member Exclusives.” Other Museum events have a discounted rate for members. For more detail, please check the Events Calendar.
In addition to the benefits listed above, Museum members receive discounts on classes at the E.L. Cord Museum School, discounts at the Café and the Shop and exclusive member communications about upcoming exhibitions, events and opportunities to engage with the Museum through your membership.
What amount of my Membership gift is tax-deductible?
To determine the tax-deductible portion of your gift, see IRS Publication 526, Charitable Contributions or visit with your tax advisor.
I’d like to purchase a Gift Membership for a friend. How do I find out if they are already a Museum Member?
Please call 775.398.7265 and provide your friend’s name and current mailing address to determine membership status. Learn more about Gift Memberships.
If you have purchased this membership as a gift, a gift membership announcement will be mailed to the gift recipient within the next few weeks.
I have joined at the Art for Us level or above. Do I have to include a secondary member?
It is important to include a secondary member if you have a spouse, partner or friend who would like to receive the same member privileges. Only one address per membership will be used.
Why do you send Membership renewal notices so early?
If you renew when you receive your first notice, you ensure that your membership benefits will not be interrupted and your membership renewal date will be advanced one year from its current expiration month and year. You do not “lose” any time by renewing early. In fact, by renewing early the Museum saves on postage and saves paper!
Is there a member line at First Thursday?
Absolutely! Our members are quickly admitted into events like First Thursday through our “Members Only” admission line.
I am a Museum Member; can I bring a friend with me?
Museum Members who join at the Scholar level ($200 per year) or higher receive complimentary admission for two or more guests as a benefit of that level of membership each time you, as a Museum member, visit the Museum.
For Museum members who receive free guest passes, these passes are given to them as a benefit of their membership for that year. These passes must be used within the year of their membership term. Just remember guest passes that are given as a benefit of membership to the Museum are not transferable and have no cash value. They cannot be given to other members, and they cannot be “rolled over” into future years if they are not used within the membership term.
What is the difference between membership and a year-end gift?
Membership and year-end gifts both support the exhibitions and programs offered by the Museum. A membership provides the member with a range of benefits whereas a year-end gift is usually an additional monetary donation.
My mailing address has changed. How do I update my membership record?
Call 775.398.7265 or visit the admissions desk to provide updated information. You may be asked for identification.
My membership card has been lost or stolen. What do I do?
To reduce the use of paper and plastic, our records and guest passes are now digital and member cards are no longer required.
Will I receive a new membership card when I renew?
To reduce the use of paper and plastic, our records and guest passes are now digital and member cards are no longer required.
If you have purchased this membership as a gift, a gift membership announcement will be mailed to the gift recipient within the next few weeks.
How will I know my membership renewal date?
Member renewal dates are printed on each NOTE, just above the address panel. If you have questions about your renewal date, please contact the Membership Coordinator at 775.398.7265.
I am interested in providing a gift to the Museum, where should I direct it?
There are several Museum activities that need your support. If you would like to direct your gift to a specific need, exhibition, or program, please contact the Advancement Department at 775.398.7263.
How can I keep up on Museum events and news?
Please be sure the Museum has your current email and mailing address. Museum members will receive a subscription to NOTE, our events calendar and exhibition guide, as well as our monthly electronic newsletter and special invitations. Visit the events calendar for current Museum programming.
Still have questions? Contact us at membership@nevadaart.org.
I don’t have a mobile phone, what can I do?
You don’t need a smartphone to enjoy all members’ benefits. Our front desk staff will be able to find you by name, you may be asked for some form of identification. Previously issued plastic cards will still work.
I downloaded my digital membership card, but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.
My family member is on this membership account also, how can they receive the digital membership card?
Both members can get the digital card, however, we will need the second member email address. To provide or update the second member email address please contact membership@nevadaart.org
My name is spelled wrong/membership level is incorrect on my digital membership card.
Please contact us to update your membership records at membership@nevadaart.org
How do I add my membership card to my cell phone?
For iPhone Users: Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
For Android Users: Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
I’d prefer not to use the digital membership card, what should I do?
To reduce the use of paper and plastic, our records and guest passes are now digital and member cards are no longer required. If you prefer not to use digital card, you may be asked for identification.
Is there a dress code for volunteers?
For most occasions, volunteers may wear casual clothes appropriate to a business setting. For exhibition installation, volunteers should wear clothes appropriate for minimal manual labor such as painting and cleaning. If a specific dress code is required, the Volunteer Manager will notify you in advance.
What if I cannot volunteer at the time I have agreed to?
We recognize that volunteers will occasionally become ill or have emergency situations that prevent them from volunteering at their set time. We ask that you notify the Volunteer Manager at 775.398.7257 as soon as possible in order for a substitute to be scheduled. If you are scheduled during an evening or weekend, please call the admissions desk at 775.329.3333.
I can only work at certain times? Will this be a problem?
The Volunteer Manager will only schedule you to work at times that are convenient to your schedule.
Are there fees for volunteering?
There are no fees associated with volunteering although we do ask that all volunteers become members of the Museum. There may be some additional training costs involved in becoming a docent, but this should not prevent you from applying to be docent.
What is a Docent?
Docents are trained volunteers who facilitate guided tours of the Museum's exhibitions and/or facilitate hands-on art workshops.
What is the volunteer time commitment?
Docents are required to commit 20 hours per year once trained. There is no time commitment for volunteers donating time in other areas.
Will I be trained for the volunteer work I will be doing?
Yes, although training requirements vary with each set of responsibilities.
Can I sign up for more than one volunteer opportunity?
Yes! Some volunteers prefer to be involved in several activities.
Why do I need to supply names of references?
The Museum checks references for all its volunteers and staff to insure we have reliable and trustworthy people working for the organization. For volunteers who will be working with children, a background check is required. There is no cost to you for this procedure.
Is there a volunteer orientation?
Yes, the Volunteer Manager hosts volunteer orientation sessions which provide general information as well as training on safety and security procedures.
How do I become a volunteer?
To start the process of becoming a Museum volunteer you must first complete the volunteer application.
What are the requirements for becoming a volunteer?
Volunteers must have a genuine interest in helping the Museum. An interest in art is an asset but an art background is not required.
What forms of payment are accepted for phone, mail, and fax purchases?
The Shop accepts all major credit cards and checks.
What is the Museum Store return policy?
Jewelry Return Policy
Returns are accepted for credit or exchange only, within 30 days of purchase. Merchandise must be in original condition, new and unused. Enclose original invoice with return. Insure all items over $100 for the full amount of the invoice. Shipping, insurance, and handling charges are not refundable. After 30 days from purchase, all jewelry sales are final.
Return Policy (non-jewelry)
Returns are accepted within 30 days of purchase. Merchandise must be unused and in original packaging and condition. Enclose original invoice with return. Shipping, insurance, and handling charges are non-refundable. Sale items are not returnable.
What is the sales tax rate?
As a non-profit institution in the state of Nevada, the Nevada Museum of Art does not charge sales tax.
How can I see a list of what you have in your archive?
Archive Collection records and Finding Aids can be found in the online collections database.
Can I check books out of the library?
The CA+E Research Library holdings may be used only in the library. An online catalog of its books, catalogues, and other materials can be found in the online collections database.